Policies

 

Beautique Return & Store Policies

We value your experience and strive to deliver premium-quality products with care and integrity. Please review our updated policies to ensure a smooth and satisfying shopping experience.

Returns & Store Credit Policy

We accept returns on eligible items that meet the following conditions:

✔️ Items are damaged, defective, or shipped in error
✔️ Return is initiated within 7 days of delivery
✔️ Items must be unopened, unused, and in original packaging

Once your return is received and inspected, you will receive store credit equal to the value of the approved item(s), minus any applicable restocking fees.

A restocking fee of up to 30% may apply to non-defective items returned for reasons other than error or damage. Store credits can be used toward future purchases by applying the discount at checkout.

Return Process

To initiate a return, please:

  1. Email us at Beautique3@gmail.com with your order number, the reason for return, and photos if applicable.

  2. Include a copy of your original invoice and a note indicating the item(s) being returned.

  3. Use the most affordable shipping method available—return shipping fees are not reimbursed.

  4. Package items securely using original or protective packaging.

Please note: Returns sent without original packaging may be subject to an additional restocking fee.

Final Sale Items

The following are FINAL SALE and not eligible for return, exchange, or credit:

  • Wigs, extensions, and all hair-related products (including Crown of Essence Hair Collection)

  • Clearance and sale items

  • Gift cards and consignment items

Due to hygiene and quality standards, absolutely no refunds or exchanges will be issued on these items.

Refunds

We do not offer cash refunds. Eligible returns will receive store credit to be applied toward your next purchase.

Questions?

For questions or return assistance, please contact us at:
📧 Beautique3@gmail.com
📍 Or message us directly via Instagram @BeautiqueOnlineStore