CUSTOM/STOCK WIG COMPANY POLICIES
Materials, Construction and Projects
- All pieces will be built with high quality materials, as appropriate to the individual project. Each piece will be executed with care and skill with the goal of not only meeting, but exceeding, expectations.
- The fit of your wig is directly correlated to the correctness of the provided head measurement information – if the head measurement is not accurate or incorrect measurements are provided, the fit of the piece can be compromised. Beautique assumes no responsibility for fitting errors that are a result of inaccuracies of the head measurements.
- Wig lace and hair are delicate materials and require careful handling when wearing and cleaning. Beautique is not responsible for damage to the wig or pieces incurred due to excessive wear and tear on the piece, improper handling, or failure of the client to properly clean and store the pieces or damages incurred during shipping. Our care page has tons of great information to help you use and care for your piece.
LACE/EXTENSIONS PROVIDED BY CLIENT
All services at Beautique are final. Beautique is only acting as the servicer of your wig’s construction and is not responsible for the condition, quality and wearability of the bundles and/or closures/frontals you provide. Any issues regarding your bundles and/or closure/frontal must be addressed with the vendor in which you purchased your bundles and/or closure/frontal. In the event you deem your wig is not wearable due to hair quality concerns, Beautique is not responsible for reconstructing your wig without an additional charge being assessed. Hair deemed inconstructible will be refused service.
It is your responsibility to provide freshly shampooed and conditioned bundles that are free of dirt, oils, nits, lice, glue and threads. If you're providing previously used bundles, Beautique will accept pre-cut wefts. However, each welf must be at least 6 inches wide. Failure to adhere to the aforementioned policy will result in your order being canceled, shipped back and refunded minus the cost to ship your hair back to you.
If you purchase color services, it is your responsibility to provide premium virgin hair that is safe for bleaching and coloring. Please keep in mind that some color services will require bleach and it can slightly alter the texture of your hair. Beautique takes no responsibility for altered hair textures due to color services. Beautique takes no responsibility for damaged hair if it is determined the hair you provided is not virgin hair that is safe for coloring. If you purchase styling services, it is your responsibility to provide adequate examples of the style you are going for prior to approving your wig.
Once you have approved your wig’s, style and/or color all sales are final unless the aforementioned exceptions are discovered. If you discover any issues with your wig, you must report them within 7 days of receipt of your order. Beautique is happy to fix any minor wig concerns like loose combs or elastic bands free of charge, however no refunds will be offered.